FAQ

What is Carob?

Carob is a replacement for chocolate that is commonly used on our doggy donuts. Carob is made from the bean pods of the carob tree; it is 100% natural and 100% healthy for dogs. It also gives them great health benefits as it high in vitamin B1, vitamin A, fiber, and niacin. The super food helps improve digestion, lowers cholesterol, and makes for the perfect replacement for a chocolatey treat. 

How big are the donuts?

The donuts weighs approximately 4 ounces each. This can be a lot for smaller dogs so we recommend breaking the donut in halves or quarters for smaller portions if necessary.

Is this healthy for my dog?

Our donuts and treats are made with wholesome, good for dog ingredients. Donuts and treatos are meant for occasional use and not for dietary concerns. Please contact your veterinary office for diet and nutritional information specific for your dog's health. 

When will my order ship?

We are a small business and try our hardest to ship orders the same day (for orders placed before 4PM MST). In the unlikely event that your order does not ship the same day, we will notify you why there is a delay. Typical transit times range from 2-5 days depending on location. Express shipping is also available. You will receive an email with tracking information as soon as your order has shipped.

How much is shipping?

We offer weight + size calculated rates for all shipments. Once your desired items have been added to your shopping cart, you can calculate shipping costs based on your postal code.

Do you offer international shipping?

We offer weight + size calculated rates for shipments outside the US. Please note that customers outside the US are responsible for all applicable duties and taxes.

How do I make a return?

We offer a 100% satisfaction guarantee on all of our products. If you don't like what you purchased, simply fill out the "Contact Us" page, or email fatpuppystore@gmail.com and tell us why you would like a refund/replacement. Please include your order number and any other necessary information and we will process a refund to the original form of payment.

What if there is an issue with my order?

If you notice an issue with your order, email us at fatpuppystore@gmail.com or fill out the "Contact Us" page. We'll be happy to help resolve any issues as soon as we can.